Gaming is for fun, not stress. dg99 believes entertainment and responsibility can go hand in hand — on this page, we provide all the tools and guidance to make sure of it.
dg99's commitment: We believe gaming is entertainment — not an investment or a source of income. All responsible gaming tools on our platform are completely free to use.
How dg99 ensures a safe gaming environment
Decide for yourself the maximum amount in BDT you can deposit per day, week, or month. Limits take effect immediately once set.
Need a breather? You can temporarily suspend your account for anywhere between 24 hours and 30 days — no questions asked.
If you need a longer break, you can suspend your account for anywhere from 6 months to permanently. The account cannot be reactivated during this period.
If you lose track of time during long sessions, dg99 will send you a reminder. Setting a session limit triggers an automatic alert when your time is up.
You can view your complete gaming history and spending at any time. Transparency is the first step toward responsible play.
If you're struggling, our trained support team is here to help — confidentially and without judgment. Your well-being is our priority.
Responsible Gaming means enjoying gaming in a way that does not negatively affect other areas of your life. It is about maintaining a healthy balance between gaming and your family, work, finances, and mental well-being.
Every game on dg99 is designed purely for entertainment. There is no guarantee of long-term winnings in casino games — the house edge always applies. That is why dg99 is clear about it: only put in money you can afford to lose without it affecting your life.
Gaming addiction does not happen overnight — it builds gradually. That is why it is important to recognize the warning signs early. If any of the following apply to you, it may be time to take notice.
This checklist is for self-reflection, not judgment. Seeking help when you notice the signs is not weakness — it takes courage.
Once you log in to dg99, all responsible gaming tools are available directly in your account settings. There are no extra charges — they are completely free for everyone.
Set a daily, weekly, or monthly maximum deposit limit. Lowering your limit takes effect immediately — increasing it requires a 7-day waiting period.
Set how long you want to play in a single session. Once the time is up, you will receive an automatic alert.
Pause your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Close your account for a minimum of 6 months or permanently. The account will not be reactivated during the exclusion period.
Play is automatically stopped once you have lost a set amount. This is the most effective way to keep financial losses in check.
A pop-up will appear at set intervals showing how long you have been playing and how much you have won or lost.
Setting a limit is simple. Just follow the steps below:
Log in to your dg99 account.
Click the profile icon in the top right corner and look for the "Responsible Gaming" option.
Choose from deposit, session, loss, or other limit types, then set your amount and time period.
Save — limit reductions take effect immediately. If you wish to increase a limit, you may reapply after seven days.
Reach out via live chat or support email — our team will assist you with full confidentiality.
Answer the following questions honestly. If most of your answers are "Yes", consider reaching out for help.
If you answered "Yes" to three or more questions, please seek help. Contact dg99 support — we will not judge you, we will help you.
Dg99 is committed to keeping minors away from gaming. Account registration is strictly prohibited for anyone under 18, and age verification is carried out at the time of sign-up.
If children at home have access to the internet, take these precautions:
Problem gambling is not something you have to face alone. Reaching out for help is an act of courage. Support is available through dg99 or external professional organizations.
Dg99's support team is specially trained. If you feel you are losing control of your gaming, reach out via live chat — they can help you set up self-exclusion, adjust limits, or connect you with a professional counselor.
Remember — problem gambling is a health issue, not a moral failing. With the right support, things can always get better.
If you feel like you're losing control of your gambling, take action now.
I will play for entertainment only. I will never deposit beyond my budget. I will stay calm when I lose. I will stop when it stops being fun.
Dg99 is strictly off-limits for minors. Play responsibly.