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dg99 FAQ — all your questions
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From registration to withdrawals, bonuses to gaming — find answers to all your dg99 questions on this page.

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Account
Deposit
Withdrawal
Bonus
Games
Security

Have questions about dg99?

Dg99 is one of Bangladesh's leading online gaming platforms. Whether you're a new member or a seasoned player, questions come up. This FAQ page is here to give you clear, straightforward answers to all of them.

Below you'll find answers to 40+ frequently asked questions across seven categories. Every answer is written in plain, simple language. If you still can't find what you're looking for, reach out to us via live chat.

Account & Registration

To open an account at dg99, you'll need: an active mobile number, an email address, a strong password, and your full name. Registration is completely free and takes just 2 minutes.

No. Under dg99's rules, each person may only hold one account. If multiple accounts are found belonging to the same person, all accounts may be suspended and balances forfeited.

dg99 is an adults-only platform. Only users aged 18 and above may open an account. Age is confirmed during KYC verification. Any account found to belong to a minor will be closed immediately.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email address — you'll receive an OTP or a reset link. Set your new password and log in. The whole process takes around 2–3 minutes.

KYC (Know Your Customer) is an identity verification process. You'll need to upload a photo of your national ID or passport. Completing KYC speeds up withdrawals and keeps your account secure. It's an internationally recognized standard followed by all legitimate gaming platforms.

To change your email or mobile number, please contact support. You can update your password yourself through Account Settings. Name changes are generally not possible after KYC verification has been completed.
Deposits & Payments

After logging in, click the "Deposit" button. Select your preferred payment method (mobile banking or bank transfer), enter the amount, and follow the on-screen instructions. Most deposits are credited within 5–15 minutes.

The minimum deposit amount may vary depending on the payment method. Visit the deposit page or ask via live chat for the latest limits. dg99 always aims to keep deposit options affordable.

First, wait 15–30 minutes — networks can sometimes run slow during busy periods. If it still hasn't arrived, take a screenshot of the transaction and reach out via live chat. Most cases are resolved within 24 hours.

dg99 does not charge any fees on deposits. However, your bank or mobile banking provider may apply their own transaction fees. Contact your payment provider for details on any applicable charges.

No. Deposits at dg99 must be made from a payment method registered in your own name. Deposits made through a third party may be held and your account may be suspended.
Withdrawals & Payouts

With KYC verification complete, withdrawals are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Mobile banking tends to be faster.

The minimum withdrawal amount varies by method. Check the withdrawal section in your account or ask via live chat for the latest figures. dg99 regularly reviews these limits with members' convenience in mind.

Common reasons why a withdrawal may be on hold:
  • KYC verification not completed
  • Bonus wagering requirements not met
  • Account verification in progress
  • Payment method details are incorrect
Contact live chat for the exact reason.

If you want to cancel a withdrawal that is still being processed, contact support as soon as possible. Once a withdrawal has been sent, it generally cannot be reversed. Please double-check all details before submitting a withdrawal request.
Bonuses & Promotions

After registering at dg99, a welcome bonus is automatically credited on your first deposit. For full bonus details and terms, visit the deposit page or Terms and Conditions on this page.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, if you receive a BDT 100 bonus with a 30x wagering requirement, you must place BDT 3,000 in bets before withdrawing. Each bonus has its own wagering terms.

Eligible games vary depending on the type of bonus. Slots bonuses are generally for slot games, while casino bonuses apply to table games. Always read the full terms of each bonus — it will specify which games count and at what percentage.

Share your referral link or code. When someone registers using your link and makes their first deposit, you'll earn a bonus. The more referrals you make, the bigger your bonus. Full terms are available in the Referral section of your account.
Games & Betting

dg99 offers: 500+ slots, Live Casino (Baccarat, Roulette, Blackjack, Live Dealer), Sports Betting (cricket, football, tennis, and 20+ more sports), Virtual Sports, and much more.

Live Casino lets you play with real dealers in real time. Games are streamed live from a professional studio. You'll find Baccarat, Roulette, Blackjack, and more — all playable on a standard internet connection.

dg99 offers betting on 20+ sports including cricket, football, tennis, badminton, basketball, volleyball, and kabaddi. All major tournaments are covered — IPL, World Cup, Premier League, and more.

If your internet connection drops, dg99's system saves your game progress. Once you reconnect, you can pick up right where you left off. For any issues with live games, please contact support.
Security & Privacy

Completely secure. dg99 uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy here.

If a login attempt is made from an unrecognized device or location, dg99 automatically takes steps to protect your account. An alert may be sent to your registered mobile number. If anything seems suspicious, change your password immediately and contact support.

No dg99 staff member will ever call you to ask for your password, OTP, or banking details. If you receive such a call, contact us immediately via live chat. This may be a fraud attempt.
VIP & Support

VIP members enjoy: higher bonuses & cashback, faster withdrawal processing, a dedicated account manager, exclusive events & promotions, and increased deposit & withdrawal limits. Details On the VIP page here.

VIP points are earned with every bet you place. The more you play, the more points you accumulate. Once you hit a certain threshold, you'll move up to the next VIP level and unlock exclusive benefits.

You can reach us in two ways:
  • Live chat: Available 24/7 — fastest way to get help.
  • Email: [email protected] — typically responded to within 24 hours.
Our support team can assist you in Bengali.

Both a temporary account pause (cooling-off) and a permanent closure (self-exclusion) are available. You can do this yourself through the Responsible Gaming settings, or contact support. For more details, Responsible Gaming page here.

Didn't find your answer?

If you can't find the answer you're looking for in this FAQ, don't worry. The dg99 support team is available 24/7 and ready to help you.

Average live chat response time is under 2 minutes. Emails are typically answered within 12–24 hours.

Live chat: Available 24/7

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